سياسة الاستبدال و الإسترجاع

The replacement and return policy Sahaab Line does not accept replacement or return of our products if they match the specifications. Due to the nature of the product and the service provided, which is identical in design, and because we tailor the abaya specifically for you and it is not ready-made, the same product cannot be replaced except in the following cases: The customer can request a replacement if there is a manufacturing defect within 48 hours of receiving the product. Conditions for replacement: Receiving the customer an incorrect order Receiving the customer an incomplete order A flaw in the abaya, clarified by attaching a picture Differences in measurements shown in the size chart by measuring the piece in inches and attaching a picture showing the issue Presence of stains on the product, clarified by attaching a picture Cases where the replacement request is not accepted: Expiration of the indicated replacement period Customer did not like the type of fabric (the store is not responsible for prior knowledge of the fabrics mentioned in the product details) Excess threads are not considered a manufacturing defect (the customer can remove them with scissors, not by pulling the thread) Modification to the abaya by the customer if the model of the abaya does not suit you is not considered a manufacturing defect If a defect appears in the abaya due to the customer’s misuse or washing the abaya contrary to washing instructions (please consider the abaya during washing, and we recommend dry cleaning or hand washing) Refunds are only available if there is no alternative product.